Customers do not specify quality as their need, however if they see low quality, they simply discard your products/services. Few customers might also express their dissatisfaction in social media. This will impact business (in short term) and brand value (long term). Consistent Customer Delight through Control Charts – Webinar by Sivaram Athmakuri: Organisations across the world […]
Organisations with growth mindset are investing on latest technologies such as Cloud Computing, Block Chain, Internet of Things (IOT), Artificial Intelligence (AI), Digital Transformation, Big Data etc. If your investment in these technologies are to improve customer satisfaction or increase profits or optimise costs or increase customer base through new products or new projects, before starting your investment, define existing and to be processes/systems through 1. Swim lane Diagram Swim […]