Organisations with growth mindset are investing on latest technologies such as Cloud Computing, Block Chain, Internet of Things (IOT), Artificial Intelligence (AI), Digital Transformation, Big Data etc.
If your investment in these technologies are to improve customer satisfaction or increase profits or optimise costs or increase customer base through new products or new projects, before starting your investment, define existing and to be processes/systems through
1. Swim lane Diagram
Swim Lane diagram will help you understand the steps/flow of process and people involved across the process. Swim lane diagram also helps you to to understand the communication happening across different departments /functions in the organisation. This approach helps you to anticipate the impact of the upgrade on entire organisation.
2. Value Stream Mapping
Value stream mapping can help you to identify redundant or non value added steps or steps taking longer. This approach helps you to minimise the waste and gain maximum benefit of applying the new technology/ products. This approach can bring the visible results that can significantly improve Customer Satisfaction.
3. RACI matrix
This will help you in identifying people or stake holders to be involved in the existing system/process. Prepare a RACI of existing system/process. Discuss with all the stake holders and Prepare a RACI for new/upgraded system/process This approach can help you in understanding the involvement and support you are likely to get during the upgrading/revamping journey.
Blog by Sivaram Athmakuri, Founder & Director of LeaderGains Pte. Ltd., an expert Coach, Consultant and Trainer. He has 20 plus years of Managerial Experience with strong technology expertise. He prepares Organisations in embracing latest technology / tools and turn the challenges as opportunities for Growth. He empowers Organisations & People across all levels (C-Suite, Management, Leadership, Program / Project Managers, Functional/ Line Managers, Team members at Projects/ Delivery/ Operations), etc. in areas of Leadership/Executive Coaching, Strategic Planning, Dashboards for C-Suite, Setup Project Management Office (PMO), Agile Transformation, Risk Management and Product Development. He believes in “spending more time listening to Customer and understanding unique strengths of their existing environment helps him to generate the long-lasting results faster with lesser friction”.