Customers do not specify quality as their need, however if they see low quality, they simply discard your products/services. Few customers might also express their dissatisfaction in social media. This will impact business (in short term) and brand value (long term).

 

Consistent Customer Delight through Control Charts – Webinar by Sivaram Athmakuri:

 

Organisations across the world understand the consequences of bad quality. Few Smarter Organisations understand this and spend money in preventing defects. Prevention ensures cost of quality, doesn’t erode their profits and brand image.

 

As a smarter organisation, they understand if employees at field/ shop floor drive quality, the results are phenomenal.

These organisations empower/train their employees on simple and easy to understand tools like Control Charts, Cause and effect diagrams, Pareto charts etc that improve quality.

 

Employees at field/shop floor measure what they produced and feed the data. If live data is made visible to everyone at field/shop floor, they own the problems and work towards preventing them or fix them before they become out of control.

 

Control Charts help to:

  • Understand Customer expectations through upper Specification limits and lower specification limits

  • Set Internal bench marks through upper and lower control limits
  • Preventing the problems through Rule of Seven
  • Identify problems earlier and fix before they become Out of Control
  • Improves Ownership as people at field/shop floor feed data

Sivaram AthmakuriBlog by Sivaram Athmakuri, Founder & Director of LeaderGains Pte. Ltd., an expert Coach, Consultant and Trainer. He has 20 plus years of Managerial Experience with strong technology expertise. He prepares Organisations in embracing latest technology / tools and turn the challenges as opportunities for Growth. He empowers Organisations & People across all levels (C-Suite, Management, Leadership, Program / Project Managers, Functional/ Line Managers, Team members at Projects/ Delivery/ Operations), etc. in areas of Leadership/Executive Coaching, Strategic Planning, Dashboards for C-Suite, Setup Project Management Office (PMO), Agile Transformation, Risk Management and Product Development. He believes in “spending more time listening to Customer and understanding unique strengths of their existing environment helps him to generate the long-lasting results faster with lesser friction”.