Tag: customerdelight

SMEs – The Way forward…

As per National Business Survey 2018/2019 Summary report from Singapore Business Federation Looking at the recent global geopolitical and economic affairs, businesses are most concerned about rising interest rates (65%) and the ongoing trade tensions between the US and China (61%) SMEs are concerned on impact on their business due to Increasing Interest Rates Global Trade War […]

Four concepts for Fabulous Results

Four concepts for fabulous results

1.Do you think twice before adding more features? Have you noticed that most of us pay 100% and utilize only 20-30% of services/products we purchased? Do you want your customers/clients to have similar experience? Of course not. Solution: Successful Products think twice before introducing a new feature/product. Techniques such as MoSCoW, Kano Analysis and Relative Weighing are […]

Consistent Customer Delight – Can Control Charts helps to achieve it?

Customer Delight thru Control Chart

Customers do not specify quality as their need, however if they see low quality, they simply discard your products/services. Few customers might also express their dissatisfaction in social media. This will impact business (in short term) and brand value (long term).   Consistent Customer Delight through Control Charts – Webinar by Sivaram Athmakuri:   Organisations across the world […]